About the Role

This isn t a typical API Analyst role. You will be at the intersection of trading infrastructure, client experience, and technical execution enabling traders to seamlessly integrate and operate on CoinDCX s APIs. In this role, you will work closely with senior team members, Product, Tech, and CX teams to onboard and support API users including retail algo traders and emerging HNI clients. You will play a critical role in ensuring reliability, speed, and accuracy in how clients interact with our trading systems, directly impacting trading experience and platform trust.

What You ll Do

- Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
- Troubleshoot API - related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
- Act as the first line of support for API users, ensuring timely responses and explicit resolution paths
- Coordinate cross - functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
- Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
- Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
- Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self - serve

You ll Excel in This Role If You Have

- 1 - 2 years of experience
- Have a solid understanding of REST APIs, WebSockets, and JSON - based request/response structures
- Are familiar with tools like Postman or similar API testing platforms
- Have basic knowledge of a scripting language (Python preferred) and are comfortable reading or testing API flows




- Understand (or are eager to learn) financial markets, crypto trading, and core trading concepts like order types and execution flows
- Bring strong attention to detail in issue tracking, logging, and documentation
- Communicate clearly and effectively with both technical and non - technical stakeholders
- Are highly structured and able to follow defined processes while maintaining speed and accuracy
- Take ownership of problems and see them through to resolution, escalating only when necessary
- Thrive in cross - functional environments and collaborate effectively with Tech, Product, CX, and Business teams

You ll Know You re Winning When

- Consistently meet or exceed SLA metrics for response time (FRT) and resolution turnaround (TAT)
- API - related queries are resolved efficiently with minimal escalations
- Issue logging and documentation are accurate, structured, and actionable
- Repeat queries reduce due to improved documentation and proactive guidance
- Client feedback reflects strong satisfaction with API support quality

Why This Role Matters What s In It For You

This role sits at the core of CoinDCX s trading infrastructure experience, directly impacting how clients interact with our APIs and execute trades at scale. You will gain hands - on exposure to real - world trading systems, APIs, and high - frequency environments while working closely with Product and Engineering teams. It s a strong foundation role for anyone looking to build a career in crypto, trading systems, or technical product and operations.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst - API Business (Karnataka)
🏢 Coindcx
📍 Karnataka