Key highlights of the role are listed below (purely indicative and not limiting):
- Customer complaints and communication, I4C complaint handling on Cyber portal, RBI reporting.
Applicants should possess the following attributes:
- Excellent communication Skills
- Ability to work in 24*7 environment 365 days
- Faster learner and zeal to resolve customer complaints
- Understanding of 3D and @d Disputes
- Build a rapport with customer to perform day-to-day fraud identification and detect risk activities as assigned as per companys policy
- Prior knowledge of basis customer interaction would be an added advantage
- Possess the ability to de-escalate and work through difficult situations.
- Ability to work with team members by assisting in and leading day-to-day department discussions
- Ability to resolve complex problems with minimal guidance
- Excellent writing, interpersonal, and communication skills.
- Ability to excel in a fast-paced environment with multiple priorities.
- Proficient in Microsoft Excel, PowerPoint, and Word.
- Ability to communicate with internal and external management in all levels and in all aspects. Should be having positive knowledge on market fraud cases.