3+ Years of experience Bengaluru

Responsibilities

- Lead end-to-end implementation and enhancement of Salesforce Service Cloud solutions
- Design and configure case management, queues, escalation rules, and service workflows
- Implement Omni-Channel routing to optimize agent productivity and customer experience
- Build and optimize automation using Flows, Workflow Rules, and Process Builder
- Integrate Service Cloud with external systems such as CRM, ERP, OMS, and customer portals
- Define and track service KPIs, SLAs, and operational metrics
- Create dashboards and reports for service performance monitoring
- Partner with customer service, operations, and business stakeholders to improve service efficiency
- Support UAT planning, execution, and business sign-off
- Act as a subject-matter expert for Service Cloud best practices
- Troubleshoot production issues and drive continuous improvement
- Ensure platform scalability, security, and data integrity
- Support releases, enhancements, and post-go-live stabilization

Requirements

- Experience in Salesforce ecosystem with strong focus on Service Cloud
- Proven experience delivering enterprise-scale Service Cloud implementations
- Strong understanding of customer service operations and support workflows




- Hands-on expertise in Service Cloud configuration, automation, and reporting
- Experience integrating Salesforce with external enterprise systems
- Ability to work closely with business stakeholders and technical teams
- Robust analytical, problem-solving, and communication skills
- Experience working in Agile / Scrum delivery environments

Education Qualification

- Experience in Salesforce ecosystem with strong focus on Service Cloud
- Proven experience delivering enterprise-scale Service Cloud implementations
- Strong understanding of customer service operations and support workflows
- Hands-on expertise in Service Cloud configuration, automation, and reporting
- Experience integrating Salesforce with external enterprise systems
- Ability to work closely with business stakeholders and technical teams
- Strong analytical, problem-solving, and communication skills
- Experience working in Agile / Scrum delivery environments

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Software Engineer-Service Cloud (Karnataka)
🏢 Retail Insights
📍 Karnataka