Role & responsibilities

1. Multi-Studio & Event Operations

- Lead daily operations across existing and upcoming studio locations.
- Ensure consistent execution of workshops, events, and customer experiences across all formats.
- Monitor adherence to operational SOPs, safety protocols, and brand quality benchmarks.

2. Team Leadership & Training

- Recruit, train, and manage a cross-location team of Store Managers, Executives, and freelance facilitators.
- Build team culture focused on accountability, hospitality, and creative excellence.

3. Expansion Planning & Execution

- Work with founders to roll out new studios, pop-up formats, and city-based events.
- Develop scalable playbooks and workflows for opening current locations.
- Handle vendor, staffing, logistics, and compliance for launches.

4. Inventory, Budget & Cost Control

- Oversee inventory procurement, forecasting, and usage efficiency.
- Monitor expenses and implement cost-control measures across operations.
- Collaborate with finance and procurement teams for budgeting and vendor management.

5. Customer Experience & Service Recovery





- Set service standards and resolve high-priority customer escalations.
- Use customer feedback and data to improve the in-studio and workshop experience.
- Implement mechanisms for real-time feedback, ratings, and recovery loops.

6. Reporting & Strategic Alignment

- Generate and present studio-wise performance reports, staff KPIs, and operational insights to leadership.
- Coordinate with marketing, product, and design teams to ensure alignment with overall business goals.
- Lead quarterly planning and execution cycles for operations.

Preferred candidate profile

- 4+ years of experience in operations, retail/hospitality management, or experience-led brands.
- Proven ability to lead multi-location operations with cross-functional teams.
- Strong organizational, analytical, and communication skills.
- Customer-first mindset with a love for hands-on, creative experiences.
- Willingness to travel across cities for audits, events, or launches.Role & responsibilities

📌 Operations Manager ( South) (Karnataka)
🏢 Gorug Studios
📍 Karnataka