Senior Client Onboarding, Project & Materials Manager Hubot, Inc. | Hybrid – India | Full-Time | U.S. Business Hours (EST/CST) Reports to: Managing Director

About Hubot
Hubot, Inc. is an FDA-registered CDMO headquartered in South Bend, Indiana, specializing in liquid and aerosol filling for global pharmaceutical and personal care brands including Fortune 500 clients across consumer health, beauty, and personal care. ⭐ 4.8 Glassdoor | 4.7 Indeed | 95% Employee Recommendation Rate

The Chance
We're hiring a Senior Client Onboarding, Project & Materials Manager to own client onboarding, manage active manufacturing programs, and maintain critical back-end operations including specification management, vendor qualification, and SAP master data.
You'll be the connective thread between commercial, quality, supply chain, and client teams, working remotely from India on U.S. business hours using Microsoft Project and the full M365 toolset provided by Hubot.

Why Hubot
Growth-Stage Opportunity - Join a scaling CDMO at a pivotal moment, building client infrastructure from the ground up.
True Global Exposure - Daily collaboration with U.S. leadership and Fortune 500 client teams across North America.
Regulated Industry Depth - FDA 21 CFR 210/211, ISO 9001, and ISO 22716 cGMP environments.
Real Ownership - You own client relationships, project timelines, and outcomes, not just coordination.
Defined Career Path - Senior Client Onboarding & PM → Head of Client Operations (India) → VP, Client Success.

What You'll Own
Client Onboarding
Primary client contact from contract execution through first production run
Lead onboarding calls, capability presentations, and documentation delivery including quality agreements, SOPs, and technical specifications
Build and maintain milestone schedules and status reports in Microsoft Project, SharePoint, and Teams




Ensure clean handoff from business development into active project management

Project Management - Two Tracks
Technology Transfer
Manage transfer of customer specs, formulas, analytical methods, and manufacturing processes into Hubot's production environment
Coordinate documentation readiness including batch records, test methods, and specifications before first run
Align SAP master data and part numbers prior to production activation
Support transfer risk assessments and gap analyses with quality and technical teams
Innovation Projects
Manage new product development from customer brief through lab scale, pilot, and commercial launch
Translate customer briefs into internal project plans with clear milestones, owners, and stage gates
Coordinate formulation, analytical, regulatory, quality, and production teams through each phase
Own client-facing communication throughout: structured updates, expectation management, and risk escalation
Drive pilot to commercial scale, coordinating scale-up validation, packaging trials, and first production readiness

Specification Management
Own the full spec lifecycle: creation, revision, approval routing, version control, and distribution
Manage spec change requests end to end, tracking approvals, timelines, and documentation updates
Ensure all specs are approved before first production run

Vendor and Supplier Qualification
Manage end-to-end supplier qualification including questionnaires,



documentation, approvals, and re-qualification
Maintain vendor records and coordinate quality issue resolution between vendors and internal teams

️ SAP Master Data and Part Numbers
Create and maintain part numbers, item masters, and material records in SAP
Coordinate with procurement, planning, and quality to validate accuracy before part activation

What You Bring
5+ years of client-facing project management in a regulated manufacturing, CDMO, or pharmaceutical environment
Hands-on Microsoft Project and M365 experience including SharePoint, Teams, Planner, and Excel
Direct SAP experience in material master creation, item master management, or procurement modules
Proven ability to manage technology transfer or new product development projects end to end
Exceptional written and verbal English communication skills
Strong documentation discipline and ability to hold cross-functional teams accountable without direct authority
Comfortable working independently in a remote environment on U.S. business hours

Preferred:
Background in pharmaceutical, CDMO, or personal care contract manufacturing
Familiarity with GMP quality systems including quality agreements, change control, and deviation management
Experience building onboarding or client success frameworks from scratch
PMP, CAPM, or equivalent certification

What We Offer
Competitive base salary and performance incentive
Full M365 toolset including Microsoft Project provided by Hubot
Remote flexibility with direct access to U.S. senior leadership
Explicit promotion path and professional development support

Apply Today
Be the reason clients trust us before they've seen their first batch.
www.hubot.us

Hubot, Inc. is an Equal Employment Opportunity Employer.

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