We’re Hiring | Service & Operations Executive (Associate Level)
Location: Noida
Work Mode: Full-Time | Work from Office
Working Days: Monday to Saturday (Sunday Fixed Off)
About Emo Matrix Emo Matrix is a growing organization in the psychology and mental health education space, focused on delivering high-quality learning experiences and seamless learner support.
Role Overview We are looking for a Service & Operations Executive who will play a key role in managing learner support, internal coordination, and day-to-day operational activities. This role is ideal for freshers or early-career professionals looking to build a strong foundation in operations and service management.
Key Responsibilities Handle learner queries and service requests via WhatsApp, calls, and email
Support onboarding, enrollment follow-ups, and documentation
Coordinate with academics, sales, and tech teams for smooth service delivery
Maintain records, trackers, and MIS reports
Assist in session scheduling, app access, certificates, and course logistics
Ensure timely resolution of issues and maintain a positive learner experience
Eligibility & Requirements Graduate in any discipline (Psychology background is a plus)
0–2 years of experience (Freshers are welcome)
Good communication and coordination skills
Comfortable working in a rapid-paced office environment
Basic knowledge of Excel / Google Sheets / CRM tools is an advantage
What We Offer Structured learning and growth opportunities
Exposure to operations in the education & mental health domain
Supportive and collaborative work culture
Interested candidates can apply via DM or email at:
[email protected]
At Emo Matrix, operations power experiences—and people make it happen.
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