- Call Handling: Attend patient inquiries via inbound and outbound calls with empathy and professionalism.
- Information Support: Provide accurate details regarding doctors, OPD/IPD services, diagnostics, and hospital facilities.
- Appointment Scheduling: Manage booking, rescheduling, and confirmation of appointments through HIS/CRM.
- Follow-ups: Conduct reminder calls for appointments, admissions, or health packages.
- Feedback Collection: Capture patient feedback post-discharge or post-consultation as per SOPs.
- Grievance Handling: Record concerns and escalate unresolved issues to the concerned department.
- Documentation: Maintain call logs, MIS reports, and patient interaction records.
- Cross-Department Coordination: Liaise with OPD, billing, pharmacy, and patient experience teams for query resolution.
- Service Standards: Adhere to hospital communication protocols, confidentiality, and quality standards.

Interested candidates kindly drop your resume at [email protected] & (phone hidden)

📌 Call Center Executive (Punjab)
🏢 Livasa Hospitals
📍 Punjab