Thank you for your interest!

Spoken English is the most important criteria for this role. Please apply only if you are very comfortable handling customer calls with customers from America & Europe, and if you have some experience handling customer calls and thinking quickly on your feet. As part of your assessment we may test your live customer handling ability.

Internship Background

We are a team-first company that take mentoring very seriously. If you are selected we will take it as our responsibility to properly train you and develop you. Our first priority will be to take care of you! We know if we take care of you, you will take care of us.

Optimum Output is a company born out of a conviction to continually improve itself for its clients. For 20 years, our innovative platforms & supportive services have helped make our clients more scalable, more secure & more sustainable. Wed love to join our team.

Intern Profile

We are looking for a motivated Intern to do Customer Support & Systems Administration with a strong spoken & written English. interest in Microsoft-based environments, cloud infrastructure, and customer migrations a plus. You have great communication, a desire to learn, and enjoy working on real-world infrastructure challenges with guidance from experienced engineers.

The internship can become a full-time role upon successful completion.

Intern Responsibilities

- Call customers and handle issues. Strong English required.
- Assist in the design, implementation, and maintenance of Microsoft-based cloud and network environments




- Support migrations involving Microsoft technologies (e.g. on-prem to cloud, tenant-to-tenant, email and file migrations)
- Help manage and troubleshoot Microsoft 365, Azure, and related services
- Monitor, maintain, and improve network connectivity, security, and performance
- Document systems, configurations, and migration procedures
- Respond to incidents and support requests under guidance from senior engineers
- Collaborate with internal teams and clients to deliver reliable, secure solutions

Intern Required Skills

- Strong English required
- Customer issue support experience
- 2-5 years of experience in IT infrastructure, cloud, or network engineering (internships count)
- Basic understanding of Microsoft environments (Windows Server, Active Directory, Microsoft 365)
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)
- Interest in or exposure to cloud platforms (Azure preferred)
- Basic scripting or automation experience (PowerShell is a plus)
- Experience with documentation and following technical procedures
- Willingness to learn, take ownership, and work in a team-first environment

Nice to Have

- Intune knowledge a plus
- Azure Knowledge a plus
- AWS knowledge a plus

Why Join Us

- Solid mentorship and structured training
- Exposure to real-world cloud and migration projects
- A supportive, team-first culture that invests in your growth
- Long-term career development in cloud and infrastructure engineering

Location: [Mumbai / Remote / Hybrid]

Experience: 0-1 year
Employment Type: Internship to possible full-time role

📌 Awesome Internship - Customer Support & Systems Admin (Phone Support) (Mumbai)
🏢 Optimum Output
📍 Mumbai