Own the recovery number for a team of receivables executives working a structured daily call cycle across a book of more than 3,000 customers. You will run the floor, hold the team to a daily standard, and handle the escalations that sit above an executive and below the Director.
This is B2B collections from company accounts departments not consumer, loan or EMI recovery.
Key Responsibilities
- Own the monthly collection target for your team, by branch and by ageing bucket
- Allocate portfolios and run a four-day call cycle so every account is contacted weekly
- Audit call quality daily — listen to live calls, verify that remarks and payment commitments are recorded accurately, and correct what is wrong the same day
- Track promises to pay through to realisation; escalate a broken commitment within 24 hours
- Work the ageing priority — 180+, 120+, 90+ — rather than whatever is easiest to call
- Handle escalations above executive level, including customer visits where required
- Coordinate with branches on PODs and with accounts on receipts and reconciliation
- Prepare the daily collection report and weekly MIS for management
- Train current joiners and raise the standard of the existing team
Key Performance Indicators
- Monthly collection achievement against target
- Promise-to-pay conversion percentage
- Reduction in the 90+ and 180+ ageing buckets
- Team productivity — contacts per executive per day
- Daily reporting compliance and ERP discipline
- Collection efficiency — collected against due in the period
What We Are Looking For
- Graduate, with 5–8 years in B2B collections or accounts receivable
- At least 2 years supervising a collections or calling team
- You have carried a monthly collection target and met it consistently
- Strong MS Excel — pivot tables, VLOOKUP or XLOOKUP, filters. You will work inside a live daily tracker
- Tally Prime; any logistics or transport ERP
- Professional written English for customer escalation emails
- Familiarity with AI tools such as ChatGPT for drafting and reporting — we encourage their sensible use
- Fluent Hindi. Most customer calls are in Hindi
- Able to be firm with a customer without losing the customer
Candidates from logistics, transport, courier or freight forwarding backgrounds preferred.
What We Offer
- 45,000 – 60,000 per month (CTC 5.40 – 7.20 LPA) plus collection-linked incentive
- Annual increment linked to performance
- Working hours 10:00 AM to 6:30 PM, Monday to Saturday
- Office at Moti Nagar, 2 minutes from Moti Nagar metro station (Blue Line)
- Career path: Assistant Manager Manager, Credit Control & Receivables Head, Credit Control & Receivables