Experience: 5+ Years
Location: Hyd/Pune
Primary Skills: Windows Server, Active Directory, Azure, MoveIT, PowerShell, Incident Management, Shift Leadership

About the Role

We are seeking a highly skilled Systems Engineer (Windows / Azure Focus) to join our Global Capability Center (GCC) team under a Build-Operate-Transfer (BOT) engagement model. The ideal candidate will possess solid expertise in Windows Infrastructure, Active Directory, Microsoft Azure, and enterprise platform support, with the ability to act as a shift lead and primary escalation point for complex technical incidents.

This role requires hands-on experience in managing enterprise-scale Windows environments, cloud infrastructure, identity services, file transfer platforms such as MoveIT, and ensuring high availability of critical business systems.

Key Responsibilities

Windows Infrastructure Management

- Administer, monitor, and maintain Windows Server environments (2016/2019/2022).
- Perform installation, configuration, patching, upgrades, and troubleshooting of Windows operating systems.
- Proactively monitor server health, performance, and system capacity.
- Implement and maintain server hardening and security best practices.

Active Directory & Identity Management

- Manage Active Directory (AD), Group Policies (GPO), DNS, DHCP, and related identity services.
- Administer user accounts, security groups, service accounts, and access controls.
- Support AD integrations with cloud and enterprise applications.
- Troubleshoot authentication, authorization, and directory-related issues.

Microsoft Azure Administration

- Manage Azure Virtual Machines, Virtual Networks, Storage, Backup, and Recovery services.
- Support Azure AD,



Azure Security, monitoring, and governance initiatives.
- Work on hybrid cloud environments integrating on-premises infrastructure with Azure services.
- Participate in cloud migration, optimization, and modernization projects.

Incident & Problem Management

- Act as the Shift Lead and primary escalation point for critical Windows and Azure incidents.
- Lead troubleshooting efforts during major incidents and coordinate resolution across technology teams.
- Drive root cause analysis (RCA) and implement preventive measures.
- Ensure adherence to SLAs, operational procedures, and escalation protocols.

MoveIT Platform Support

- Support and maintain the MoveIT Managed File Transfer (MFT) platform.
- Troubleshoot file transfer failures, connectivity issues, and performance bottlenecks.
- Coordinate with application owners and business stakeholders for secure data exchange requirements.
- Ensure compliance with security and operational standards.

Operational Excellence

- Own Ticket resolution end to end along with RCA
- Create and maintain technical documentation, SOPs, and knowledge articles.
- Participate in shift operations, on-call rotations, and production support activities.
- Automate repetitive administration tasks using PowerShell or Azure automation tools.




- Collaborate with global infrastructure, network, security, and application teams.
- Work closely with L3 team to operationalize recent designs and automation solutions
- Should pro active for accelerated progression into

higher Level 3 roles.

Required Skills & Qualifications

Technical Skills

- 5+ years of indepth experience in Windows Systems Administration.
- Strong expertise in:
- Windows Server Administration (2016/2019/2022)
- Active Directory, DNS, DHCP, Group Policy
- Azure Infrastructure Services
- Azure Active Directory / Entra ID
- Windows Security & Hardening
- PowerShell Scripting
- Server Monitoring and Performance Management
- Backup and Disaster Recovery Solutions
- MoveIT Managed File Transfer (MFT)
- Exposure to any of the APM tools is preferred

Cloud & Infrastructure

- Knowledge of Azure networking, storage, and virtual machine administration.
- Experience with cloud migration and infrastructure modernization initiatives.

ITSM & Operations

- Experience with Incident, Problem, Change, and Service Request Management.
- Exposure to ITIL processes and enterprise support environments.
- Ability to lead shifts and manage critical production incidents.

Preferred Qualifications

- Certifications such as:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Solutions Architect (Preferred)
- Microsoft Certified: Windows Server Administration
- ITIL Foundation

- Experience working in GCC, BOT, or Managed Services environments.
- Knowledge of cybersecurity controls and compliance standards.
- Exposure to automation tools and Infrastructure-as-Code practices.

📌 System Engineer (Telangana)
🏢 GSPANN
📍 Telangana