· Handle META calls inbound and outbound calls to assist customers with inquiries, issues, and feedback.

· Communicate with customers through multiple channels, including phone, email, and live chat, in a professional and courteous manner.

· Provide accurate, complete, and explicit information using appropriate tools, resources, and product knowledge.

· Resolve customer concerns independently or escalate complex issues to relevant departments (e.g., Technical Support, Billing, Sales) as needed.

· Maintain comprehensive and up-to-date knowledge of the company’s products, services, pricing, and technical specifications.

· Accurately document all customer interactions, inquiries, and resolutions in the CRM system.

· Maintain patient/customer reports and testimonials in accordance with company guidelines and confidentiality policies.

· Adapt communication style to effectively engage with customers from diverse cultural and linguistic backgrounds.





· Ensure compliance with international call centre protocols, data protection regulations, and internal company policies when handling customer data.

· Collaborate with internal departments to resolve customer issues and deliver consistent, high-quality service.

· Gather and report customer feedback, identify trends, and suggest improvements to enhance customer experience and service delivery.

· Meet or exceed individual and team performance metrics, including average handling time, resolution rate, and customer satisfaction scores.

Requirements:

Good communication skills in, Tamil,Telugu, English & Kannada, Tamil and Telugu Mandatory

Basic computer knowledge

Prior call center experience preferred, but not mandatory

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Call Center Agent (India)
🏢 Miracolo Drinks Private Limited # 460, 2nd floor, Sri Venkateswara Manor, 80 feet road, RT Nagar, Banagalore - 560032
📍 India