- Manage end-to-end logistics operations across multiple hubs in the assigned zone.
- Ensure achievement of operational KPIs such as SLA, TAT, productivity, delivery success, RTO, cost, and quality.
- Supervise Hub Incharges and operations teams, providing coaching and performance management.
- Monitor first-mile, line-haul, last-mile, and reverse logistics operations.
- Plan manpower, fleet, and route utilization to maximize efficiency.
- Review daily MIS reports and identify performance gaps.
- Handle customer and client escalations and ensure timely resolution.
- Drive SOP compliance, safety standards, and operational audits across all hubs.
- Coordinate with Sales, Finance, HR, Transport, and Customer Support teams.
- Launch current hubs and ensure smooth operational ramp-up.
- Control operating costs while maintaining service quality.
- Conduct regular reviews, training sessions, and performance evaluations for hub teams.
- Develop action plans to improve productivity, reduce losses, and optimize processes.