Key Responsibilities

Customer Compliance Request Management

- Receive, process, and manage customer compliance checklists and questionnaires with

high accuracy and attention to detail

- Provide prompt, comprehensive, and well-documented responses to customer

compliance inquiries within established SLA timelines

- Verify accuracy of all compliance responses before submission to customers
- Maintain a centralized repository of compliance documentation and responses for easy

retrieval and audit trails

- Track compliance request status and follow up to ensure timely closure

Internal Cross-Functional Coordination

- Identify and escalate compliance requests to appropriate internal teams (Engineering,

Security, Operations, Product, etc.) when responses are not immediately available

- Coordinate with internal stakeholders to gather required information, documentation, and

approvals

- Establish and maintain strong working relationships across departments to facilitate quick

turnaround on compliance inquiries

- Act as liaison between compliance team and operational departments

Customer Audit & Inspection Coordination

- Serve as primary point of contact for coordinating customer in office audit and inspection

activities

- Coordinate logistics for customer audit visits, including scheduling, access requirements,

and venue arrangements

- Brief internal teams on audit requirements, scope, and timeline prior to inspection
- Prepare audit documentation packages and ensure all required materials are available

during on-site audits

- Facilitate communication between customer audit teams and relevant internal

stakeholders during inspection

- Document audit findings, observations, and remediation requirements
- Track and follow up on audit findings and ensure timely remediation





SOC Assessment and Audit Management

- Coordinate and support internal SOC 2 assessment related activities
- Liaise with external auditors (Big 4 firms or other assessment organizations) throughout

the audit process

- Coordinate information requests and evidence gathering from internal teams
- Maintain documentation schedule and ensure timely submission of required materials to

auditors

- Track SOC audit timeline, milestones, and deliverables
- Support management review sessions with auditors and facilitate discussion of findings

Documentation and Compliance Records Management

- Maintain organized and accessible compliance documentation library
- Track version history and ensure current versions of policies, procedures, and controls

documentation

- Create audit trails for all compliance responses and submissions
- Prepare compliance status reports and metrics for management review

Required Qualifications

- Strong understanding of audit requirements and frameworks in the software industry (SOC

2, ISO 27001, GDPR, HIPAA, etc.)

- Demonstrated experience managing compliance and audit processes
- Excellent organizational and project management skills
- Strong written and verbal communication skills
- Ability to prioritize multiple competing requests and manage time effectively
- High attention to detail and accuracy
- Proficiency in Microsoft Office Suite and document management systems
- Ability to work independently and take ownership of compliance deliverables
- Strong interpersonal skills with ability to build relationships across teams

Preferred Qualifications

- Experience with SOC 2 Type II audits, familiarity with customer security assessments and

vendor risk management

- Background in software information security, or quality assurance
- Experience with data privacy regulations

📌 Compliance Coordinator | Mumbai (Maharashtra)
🏢 Tss Consultancy
📍 Maharashtra