Franchise Success Manager

About the company :

Our client is a fast-growing, technology-driven laundry and dry-cleaning company redefining fabric care through standardized processes, premium service quality, and doorstep convenience. With a robust focus on customer satisfaction, innovation, and operational excellence, the company offers professional laundry, dry cleaning, home care, and accessory care services using modern cleaning technology and quality-controlled processes. The organization is on an ambitious expansion journey, building a strong franchise network across India and providing exciting career opportunities for individuals looking to grow with a dynamic and customer-centric brand.

Key Responsibilities

Pre-Launch Activities

- Visit assigned franchise locations before launch.
- Conduct market mapping of residential societies, apartments, and commercial areas.
- Identify local marketing opportunities.
- Coordinate with vendors and internal teams to ensure store readiness.
- Assist in Google Business Profile setup and local digital presence.
- Support pre-launch promotional campaigns and marketing activities.

Store Launch & Training

- Assist in setting up franchise outlets before opening.
- Train franchise staff on SOPs, CRM, POS, customer service, and daily operations.
- Ensure branding, equipment,



and operational checklists are completed.
- Support launch events and promotional activities.

Post-Launch Support

- Visit franchise stores regularly to monitor operations.
- Guide franchise partners in customer acquisition and customer retention.
- Track daily business performance and operational KPIs.
- Resolve operational issues by coordinating with internal teams.
- Ensure compliance with company SOPs and quality standards.

CRM & Reporting

- Update daily visit reports and activity trackers.
- Upload photographs and evidence of completed activities.
- Maintain accurate CRM records.
- Submit daily, weekly, and monthly reports.

Coordination

- Work closely with Franchise Development, Marketing, Operations, and Expansion teams.
- Build strong relationships with franchise partners and serve as their primary point of contact during the launch and stabilization phase.

Preferred Candidate Profile

- Graduate in any discipline.
- Experience in franchise operations, retail operations, field sales, or business development is preferred.
- Strong communication and interpersonal skills.
- Willingness to travel extensively within the assigned city/region.
- Basic knowledge of CRM tools and Microsoft Office.
- Self-driven with excellent problem-solving abilities.

📌 Franchise Success Manager (Maharashtra)
🏢 Talent Corner HR Services
📍 Maharashtra