Looking for a skilled Senior Technical Consultant to join our team in Bengaluru, with 5-10 years of experience. The ideal candidate will have expertise in CRM and S4HANA.
Roles and Responsibility
- Contribute to the development of technical solutions using CRM and S4HANA.
- Collaborate with cross-functional teams to implement business requirements.
- Analyze and solve day-to-day issues within agreed SLAs.
- Develop and maintain support for defined ways of working and continuously improve them.
- Participate in module team meetings and contribute to knowledge sharing.
- Work closely with Solution Expert Delivery Leader to increase business process knowledge.
- Handle change requests and problem management.
- Scope, prepare TS scripts, and execute interface tests.
- Possess strong analytical and problem-solving skills.
- Coordinate effectively with team members and customers.
- Make presentations and participate/lead workshops.
- Experience in working with global/international teams is beneficial.
- Willingness to work on CET shift to support EST shift occasionally.
- Be available on call for extended hours and provide phone support for major issues.
- Support testing and be available for weekend supports if needed for infrastructure-related changes.
Job Requirements
- Positive technical knowledge in CRM WEB UI.
- Extensive experience in CRM Sales and Marketing processes.
- Experience with BRF Business Rule Framework.
- Knowledge of SMARTFORMS and ICF Internet Communication Framework services.
- In-depth knowledge of CRM One Order Framework.
- Experience in developing interfaces involving Idocs.
- Good knowledge of Performance Optimization Techniques.
- Familiarity with CRM Middleware.
- Experience in Workflow, mainly in CRM.
- Conceptual Functional Knowledge in CRM Sales, Marketing, and Service Process.
- Experience from implementation and rollout projects.
- Excellent communication and presentation skills.
- Experience in IPC routines is appreciated.
- Ability to analyze and solve day-to-day issues within agreed SLAs.
- Experience in handling Change requests and problem management.
- Strong analytical and problem-solving skills.
- Good coordination with team members and customers is essential.
- Excellent communication skills for making presentations and participating/leading workshops.
- Experience in working with global/international teams is beneficial.
- Willingness to travel to client offices as required.
- Must be willing to work on CET shift to support EST shift occasionally.
- Available on call for extended hours and provide phone support for major issues.
- Support testing and be available for weekend supports if needed for infrastructure-related changes.
- We are starting our journey to move from CRM to S4HANA; it would be good to have someone with S4 experience.
Additional Info
The selected candidate will need to travel to client offices for 2 to 3 days or all days as applicable.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.