Job Purpose

- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
- Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store

RoIe

- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

- Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management





- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & recent digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

- Essential : Graduation - Regular
- Desired : post - graduation in business management/MBA
- work ex: 1 - 4 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management.

📌 Store Manager (Uttar Pradesh)
🏢 Vodafone Idea
📍 Uttar Pradesh