Wzatco Projectors is seeking an experienced Technical Support Executive for our technical support team. This role combines solid technical knowledge of consumer electronics with process improvement, and customer experience ownership.
- Provide advanced technical support to customers for WZATCO projectors and accessories through phone, email, and chat.
- Troubleshoot and resolve hardware, firmware, connectivity, application, and setup-related issues using effective diagnostic techniques.
- Coordinate with engineering and product teams to resolve recurring technical issues and improve product performance.
- Handle customer escalations received from e-commerce platforms such as Amazon, Flipkart, and the company website.
- Ensure high customer satisfaction by providing timely resolutions and minimizing product return rates.
- Analyze support tickets, product returns, and customer feedback to identify trends and recommend process improvements.
- Continuously improve post-sales support processes to enhance customer experience, service quality, and customer trust.