Set a professional and welcoming tone for the organization, ensuring a positive impression.

• Receiving visitors at the front desk by greeting, welcoming, directing and provide information

appropriately.

• Attend all inquiries received through telephone, walk-ins, web, stores, examination Centre and other

communication channels with professionalism and accuracy.

• Create and proactively follow up with potential opportunities to help them complete their enrolment

process.

• Record all customer inquiries in the CRM, ensuring productive tracking and progress of deals.

• Understand requirements, provide accurate detailed information about available courses, and guide them

onto completing their enrolment process.

• Ensure that the reception area is tidy and presentable, with all necessary stationery and material.





• Working closely with Senior Counsellor, educators, Student and Parents with planning and carrying out

school-related programs and events.

• Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations

and maintaining satisfaction. Follow escalation matrix to resolve the grievances at the earliest.

• Achieve all Revenue and Sales Targets.

• Help shape and uphold the vision of the school.

• Updating the management on a monthly basis about the progress.

• Responsible for sharing all reports related to student enrolments, fee payments, Course information and

Instrument purchase.

📌 Counsellor (Telangana)
🏢 Prerna Associate
📍 Telangana