Job Purpose

Deliver actionable insights for Collections/DMS by building reliable datasets, dashboards, and analyses that inform operational decisions (rollrate, cure %, PTP kept, AHT/TAT, agent productivity, channel effectiveness). Partner with business, contact centre, and platform teams to translate questions into metrics, run diagnostics, and recommend improvements.

Duties and Responsibilities

- A Key Accountabilities for the Role

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- Data Engineering Support: Source, clean, and join datasets from CRM/dialer, Indus, segmentation portal, payments, and ops systems; ensure quality, lineage, and reconciliation.

- BI Visualization: Build and automate dashboards (e.g., Power BI/Tableau); define metric logic, filters, and drilldowns; schedule refreshes.

- Analysis Insights: Run cohort/segmentation analyses; A/B or prepost impact assessments; identify red flags and opportunities.

- KPI Governance: Maintain metric catalog (definitions, owners, update frequency); ensure singlesourceoftruth.

- Stakeholder Engagement: Gather requirements, present insights, and track actions to closure.

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- B Additional Accountabilities





- Create alerting for threshold breaches; maintain data dictionaries and query repositories.

- Support model monitoring (if applicable): data drift, stability metrics, and outcome tracking.

- Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

- Metric definitions and SQL logic per approved standards.

- Prioritization of dashboard enhancements and fixes.

Major Challenges

- Reconciling data across disparate systems with different update cadences.

- Balancing speed of delivery with data quality and validation.

- Driving actionability (moving from reports to decisions).

Required Qualifications and Experience

a) Qualifications

Graduate in Engineering/Statistics/Economics/Math; certifications in SQL/BI tools; Python preferred.
b) Work Experience

6-10 years in BI/analytics; solid SQL; experience with data modeling, visualization, and KPI design; BFSI/collections exposure is a plus.

- Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.

📌 Unit Manager - Tech Transformation/Senior Unit Manager (Maharashtra)
🏢 Bajaj Finance
📍 Maharashtra