Customer Service Representative International Voice ProcessJob Title: Customer Service Representative International Voice Process
Job Type: Full-Time
Location: [Pune Kharadi]

Job SummaryWe are looking for a friendly, professional, and customer-focused Customer Service Representative to join our International Voice Process team. In this role, you will provide exceptional customer support to international customers by handling inbound and outbound voice calls, resolving inquiries, and delivering an excellent customer experience.Key Responsibilities

- Handle inbound and outbound customer calls for international clients.
- Resolve customer inquiries and complaints professionally and efficiently.
- Provide accurate information about products, services, and company policies.
- Document customer interactions accurately in the system.
- Escalate complex issues to the appropriate team when required.
- Meet quality, productivity, and customer satisfaction targets.
- Maintain a high level of professionalism and customer service.

Qualifications





- Previous experience in an international voice process or customer service role is an advantage.
- Excellent verbal communication skills in English.
- Strong listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and typing skills.
- Ability to work in a fast-paced environment.

Work Schedule

- International Voice Process
- US Shift
- Rotational shifts
- Two consecutive weekly days off
- Flexibility to work weekends and holidays as per business requirements.

Perks

- Competitive salary
- Performance incentives
- Health and wellness benefits
- Career growth and training opportunities
- Supportive work environment
- How to ApplyInterested candidates are invited to submit their resume and a brief cover letter to [[email protected]] or

[[email protected]]

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Shreya-(phone hidden)

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