Job Purpose

The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects PMO DMS transformation. Delivering key DMS Tech Transformation projects:

1. AI Voice bot across various call types
2. Agentic model for Reforecasting Capacity Planning
3. Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out
4. Smart summary info and triggers for better performance management and early resolution
5. End to End Agentic DIY workflow for Partner Onboarding
6. Bounce cure counselling using Gen-AI calling

Duties and Responsibilities

- Principal Accountabilities (A Key)

- Identifying use cases by working with business teams

- Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team

- Manage end to end implementation of the capability and delivery of use case

- Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization

- Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities

- Enable cost save, revenue generation, productivity enhancement and quality due to AI intervention."

- Delivery Management: Run sprints, maintain backlogs, manage UAT,



and track defects to closure; ensure release readiness (runbooks, rollback, comms).

- Documentation Training: Maintain solution docs, SOPs, and KT for Ops/Support; support training and golive hypercare.

- Additional Accountabilities

- Continuous Improvement: Gather user feedback, measure adoption, and propose enhancements to improve productivity and outcomes of AI projects.

- Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

- Story slicing and acceptance criteria; test coverage and nonfunctional thresholds

- Sequencing of integrations and mock strategies during phased rollouts

Major Challenges

- Aligning diverse stakeholder requirements into a single, feasible increment

- Managing dependencies across multiple systems/environments

- Ensuring quality and compliance within tight release windows

Required Qualifications and Experience

a) Qualifications

B.E./B.Tech

Skills Knowledge Work Experience
2-3 years expericen in AI or large scale projects for BFSI core/collections/servicing systems

- Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.

📌 Unit Manager - Tech Transformation/Senior Unit Manager (Maharashtra)
🏢 Bajaj Finance
📍 Maharashtra