Job Summary

About this role: Wells Fargo is seeking a...

Responsibilities

- Support internal and external customers with inquiries and complaints regarding loan servicing needs
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Act as primary loan servicing contact that involve construction monitoring and disbursements
- Monitor collateral and preparing payoff letters, releasing collateral
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications
- 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education





Required Qualifications for Europe, Middle East Africa only
- Experience in Commercial Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications
- Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
- Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Excellent verbal, written, and interpersonal communication skills
- Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
- Ability to work effectively, as well as independently, in a team environment
- Ability to work in a rapid-paced deadline driven workplace
- Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Job Expectations

📌 Commercial Loan Servicing Representative (Karnataka)
🏢 Wells Fargo
📍 Karnataka