Job description:

1. Application Functional Support Customer Data & Services:

Responsibilities:

Direct responsibilities

• Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise
• Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions
• Collaborate with internal teams to ensure seamless operations and resolve functional issues.
• Apply ITIL principles and incident management best practices to ensure effective and effective issue resolution
• Test and simulate business processes and applications to identify areas for improvement and optimize performance
• Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.

Contributing responsibilities

• Team player
• Effectively communicate work and delivery status
• Open to adaptation of new technology, learning and implementation within the project.
• Ensure delivery timelines are met while maintaining high quality and compliance standards.

Technical & Behavioral competencies





• 8-10 years of professional experience in Application support and functional incident management.
• In-depth product knowledge, with a proven track record of addressing complex business queries in a regulated industry (banking, payments, fintech).
• Monitoring, troubleshooting Mobile and Web applications.
• Solution management business use case clarification with the technology exposure.
• Functional support experience, with the ability to resolve business-related issues.
• Application monitoring and troubleshooting skills
• Linux, application monitoring tools exposure – Beginner level
• Exposure in applying ITIL principles
• Strong English communication skills (written and spoken).
• Proficient in analytical skills

Specific qualifications

• 8 - 10 years of relevant professional experience along with Bachelor's Degree or equivalent

Skills Referential (Required knowledge, skills and abilities)
Other Skills:
- Agile methodology exposure
- Knowledge of banking products is a nice to have
- Proactive mindset

Education Level: Bachelor Degree or equivalent

Location: Chennai / Mumbai

📌 Application Functional Support (Maharashtra)
🏢 Talent21
📍 Maharashtra