Role & responsibilities

- Responsible for Transformation Strategy & Roadmap

- Handle and drive ServiceNow ITOM & Now Assist Transformation and Drive adoption of Now Assist capabilities

- Own, Design and Deploy - Autonomous Operations Center (AOC) and establish operational intelligence framework

- Must Lead the Observability & Monitoring Transformation

- Lead automation programs across the application portfolio.

- Own the definition, governance, tracking, and realization of all transformation commitments.

- Establish and operate transformation governance across the engagement

- Serve as the primary transformation liaison between customer and Tech Mahindra.

Preferred candidate profile

- 15+ years of IT Operations, Application Management, Infrastructure, or Service Management experience

- 7+ years leading transformation programs

- Experience managing large-scale AMO engagements

- Experience driving productivity and automation programs

- Robust stakeholder management at executive level

📌 Transformation Manager (Tamil Nadu)
🏢 Tech Mahindra
📍 Tamil Nadu