- Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
- Research, respond to and resolve complex inquiries
- Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
- Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
- Support loan trading and assignments
- Prioritize work and provide day to day work leadership and mentorship to the support team
- Lead or contribute to customer issue resolutions that require coordination amongst various teams
- Collaborate and consult with peers,
colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications
- 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East Africa only
- Experience in Commercial Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education