Senior Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and relationship management.

- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
- Provides leadership, organizational structure and resource management for multiple Engineering teams.
- Provide technical leadership and innovation across all aspects of technology development.
- Provide support and mentoring to technical team leads, including talent and succession planning.
- Lead and manage technical delivery resources.
- Establishes and organizes application development plans aligned with the goals / strategies of the business staffed with appropriately skilled technical resources.
- Plans work for subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Ensure project deliverables are accomplished on time and within budget.
- Communicates technical and operational issues to engineering and audit leadership in a timely manner.
- Ensure that technology solutions are fit-for-purpose and aligned with architectural principles, standards and roadmaps.
- Ensure that all technology standards are adhered to while developing systems.
- Support business required technology freeze periods.
- Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.




- Communication between business, client, staff and engineering teams.
- Manages staff, teams, and matrix resources to meet service delivery SLAs
- Planning and management of projects supporting Enterprise areas.
- Solution enhancements improving performance / availability
- Facilitating discussions and consensus among various stakeholders
- Maintenance and management of business relationships with clients and business partner organizations.
- Corporate application availability and delivery meets or exceeds negotiated SLAs and business/client objectives.
- Contributes to the productivity of the organization through on-time completion of projects associated with meeting departmental objectives.
- Positive trend for customer satisfaction results.
- Extensive background in development and delivering complex projects throughout the lifecycle.
- Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
- Gather and report detailed performance data against key indicators, to generate actionable
- improvements to the quality of service offered

Attributes and Behavior:

- Develops and maintains positive working relationships with others
- Shares ideas and information
- Assists colleagues unprompted
- Takes pride in the achievement of team objectives
- Has credibility with peers and senior managers
- Self-motivated driven to achieve results
- Works with a sense of urgency
- High customer service ethic – is passionate about meeting customer expectations and improving service levels
- Keeps pace with change – acquires knowledge/skills as the business evolves
- Handles confidential information with sensitivity
- Exhibits behaviors consistent with Cotiviti Values
- Customer-driven




- Collaborative
- Open
- Accountable

- Masters or bachelor’s in engineering in IT/ Electronics / Communication / Computer Science / Information Systems.
- 15+ years of experience in IT development with a minimum of 5+ years of experience in application design activities.
- Experience in implementing projects leveraging Java, Microservices and cloud implementations i.e AWS / Azure services.
- Min 5+ years of exp in leading multiple Teams.
- Good technical experience in Java, Angular, DevOps and open-source projects.
- Solid understanding of SDLC and Architecture.
- Should be able to work with Architects & TLs and provide input and guidance on best practices and architecture.
- Exposure to Agile / TDD / BDD based development
- Organizational skills with ability to be flexible and work with minimal direction
- Ability to work well independently and in a team environment.
- Troubleshoot bottlenecks and propose changes to fix them.
- Organizational skills with ability to be flexible and work with minimal direction
- Ability to work on multiple projects and Initiatives in parallel.
- Need to identify skillset gap and necessary Trainings for Teams
- Troubleshoot bottlenecks and propose changes to fix them.
- Lead the projects from inception till production rollout and support as well.
- Use AI tools such as Copilot, Claud Code etc; to accelerate delivery (ideation, coding, tests, documentation, research) while maintaining code quality, security, and correctness.

Skills and competencies:

- Excellent verbal and written communication skills
- Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
- Ability to work well independently and maintain focus in a highly dynamic work environment.
- Comfort in working with team members that are remote and located in the US, India or other geographies
- Ability to work within a matrix organization.

Key constituents:

- Product Owner
- Agile Manager
- Business Analyst
- Delivery Team
- Technical working group

📌 Senior Software Engineering Manager (Punjab)
🏢 Cotiviti
📍 Punjab