Primary Purpose

To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Major Skills And Accountabilities Of Position

- Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organised with great attention to detail.
- Should have excellent personal presentation and communication skills.
- A passion for delivering exceptional levels of Guest service

Duties and Responsibilities

- Checking guest arrival reports in advance of VIP Guests, check-in and coordinate with Housekeeping on room allocations.
- Welcoming guests, handling special room assignments and serving as an escort to the guest room.
- Ensuring all rooms meet the highest quality standards and include all requested amenities before guest arrival.
- Managing the Guest Relations Desk in the hotel lobby.




- Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
- Being updated on hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Experience And Qualifications

Should be a Hotel Management Graduate or equivalent.

Experience in hotel, leisure with experience of 3+ years.

Previous experience in a similar role

Minimum Qualification : Should be a Hotel Management Graduate or equivalent.

Accommodation provided

Pay: ₹50,000.00 - ₹65,000.00 per month

Perks:

- Provident Fund

Application Question(s):

- Are you comfortable relocation to Lonavala?

- What is your salary expectation?
- When can you start?
- Where are you currently located?

Experience:

- Guest relations in 5 star Hotel or relevant: 2 years (Preferred)

Work Location: In person

📌 Guest Relationship Manager - Hotel (Pune)
🏢 Clean Charm
📍 Pune