- Manage large numbers of incoming phone calls
- Identify and assess customers needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements and skills
- Solid phone contact handling skills and active listening
- Familiarity with CRM systems and practices.
- Customer Orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Graduate and Postgraduate
- Knowledge Of SAP and order creation
- Knowledge Of Customer service system Freshdesk
📌 Customer Service Executive (Haryana)
🏢 Essilor
📍 Haryana
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