Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various tools and application programming interfaces to deliver solutions that align with organizational goals while maintaining compatibility across platforms. Collaboration with different teams to address challenges and optimize application functionality is a key part of daily activities.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor application performance and troubleshoot issues to maintain system reliability.
- Document configuration changes and maintain knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance on best practices.
Professional Technical Skills:
Must To Have Skills:
- Proficiency in ServiceNow.
CSM Developer - App Engine, Case Management, Advanced workflow, ServiceNow Scripting API
- Experience in configuring and customizing ServiceNow modules to meet business needs.
- Familiarity with integration techniques using APIs and web services within ServiceNow.
- Ability to work with low-code platforms to develop and deploy scalable solutions.
- Robust problem-solving skills to identify and resolve application issues efficiently.
- Understanding of release management processes and version control in packaged applications.
- The candidate should have minimum 3 years of experience in ServiceNow.