Bharti Airtel Ltd.

Shift: Rotational (24*7)

Role Overview The L1 Shift Engineer is responsible for providing first-level monitoring, troubleshooting, and support for network, LI system, and security infrastructure. This role ensures smooth operations of critical services in a 24x7 environment and escalates issues to higher-level teams when required.

Key Responsibilities

- Monitoring & Operations
- Monitor network devices, servers, applications, and systems
- Ensure uptime of critical LI infrastructure as per SLAs.

- Incident Management

- Log, track, and resolve L1 incidents and service requests within defined timelines.
- Perform initial diagnosis, apply standard fixes, and escalate to L2/L3 teams when required.

- Shift Operations

- Execute daily health checks, backups, and routine maintenance tasks.
- Maintain shift handover logs with complete incident details and actions taken.

- Compliance & Documentation

- Adhere to SOPs, LI policies, and regulatory guidelines.
- Update knowledge base and maintain accurate incident documentation.

- Collaboration

- Coordinate with cross-functional teams (network, security, systems, applications) for issue resolution.
- Provide timely updates to stakeholders on incident status.

Required Skills & Qualifications

- Diploma / Bachelors degree in IT, Electronics, Telecommunications, or related field.




- Basic knowledge of networking (TCP/IP, DNS, DHCP, routing & switching).
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Zabbix, or similar).
- Understanding of Windows/Linux OS basics.
- Positive troubleshooting and problem-solving skills.
- Willingness to work in 24x7 rotational shifts.
- Strong communication and documentation skills.

Windows Server

- Basic administration of Windows Server (2016/2019/2022)
- User and group management through Active Directory (AD)
- Managing services, processes, and scheduled tasks
- Event Viewer log analysis and troubleshooting
- Basic DNS, DHCP, and Group Policy (GPO) understanding
- Server health monitoring (CPU, Memory, Disk, Services)
- Patch management and Windows updates
- Basic PowerShell knowledge

Linux Server

- Good understanding of Linux OS (RHEL/CentOS/Ubuntu)
- User and permission management
- Basic Linux commands and navigation
- Service management using systemctl
- Log analysis (/var/log)
- File system and disk space monitoring
- Package management (yum, dnf, apt)
- Basic shell scripting knowledge

Networking

- Understanding of TCP/IP, DNS, DHCP, VLANs, Routing, and Subnetting
- Basic troubleshooting using ping, traceroute, netstat, nslookup, and telnet
- Knowledge of SSH and Remote Desktop connectivity

📌 (Haryana)
🏢 Airtel
📍 Haryana