We are looking for Operational Analyst who can join us immediately.
Job Title: Sprinklr Support Analyst
Experience: 3 - 5 Years
Location: Bangalore
Work Mode: Onsite
Job Type: Full time
Shift: Rotational Shifts (General / EMEA) with Rotational Week-offs
Key Responsibilities
- Manage Sprinklr user licenses, including creation, modification, and deactivation.
- Perform user access audits and remove inactive or unauthorized users.
- Monitor and re-authenticate deactivated social media accounts.
- Provide day-to-day administration and operational support.
- Troubleshoot platform issues and resolve user queries within SLA timelines.
- Coordinate with internal stakeholders and Sprinklr support teams.
- Monitor platform performance and identify operational issues.
- Maintain SOPs, support documentation, and knowledge articles.
- Ensure compliance with security, governance, and access management policies.
- Support testing and deployment of new platform features
Required Skills & Experience
- Hands-on experience with the Sprinklr platform
- User license and access management experience.
- Knowledge of authentication and re-authentication processes.
- Experience with social media account integrations.
- Strong troubleshooting and problem-solving skills.
- Understanding of governance and audit processes.
- Excellent analytical and communication skills.
- Ability to manage multiple support requests.
- Basic understanding of ITSM processes and ticketing tools