Job Summary

Senior lead systems operations

Responsibilities

- Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
- Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
- Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
- Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
- Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
- Monitor any issues reported via TMIM Joint Technology Command Center (phone lines and chats via MIM Central/Teams). Engage support teams for Major Incident via everbridge paging
- Monitor the TMIM Command Center screens and tools (Down detector, Grafana, Service Now etc.), escalate as necessary in timely manner. Facilitating bridge lines to assist in the resolution of issues including but not limited to software, connectivity, vendor and hardware technology issues that affect various business channels and customers
- Provide leadership coverage being an SME possessing Technical expertise driving the Major Incident bridge to ensure holistic support, proactive monitoring and overall health of Banking Infrastructure and application-based Services including IT applications, tools, infrastructure (hardware, data and software), security information access, system performance and data integrity




- Utilizes appropriate IT tools to resolve issues with global, complex technical, business and mission critical environments
- Recognizes recurring problems and proactively work with cross-functional teams to recommend solutions and process improvements
- Collaborate with other Infrastructure, application teams and business units to lead, monitor and resolve system outages ensuring availability management of Network, Storage, OS, DB, Cyber Security, Mainframes, job schedules, Banking applications etc
- Business Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading or Consumer Lending
- Working Knowledge of Netcool, Big Panda, SNOW, MS Teams, Cloud services Splunk
- Lead the technical bridge to reduce MTTR, enable team members to oversee processes to ensure timely completion, quality and compliance in Technology Major Incident Management (TMIM) competency
- Flexible to work 24*7 and on-call basis based on business demands, working in a fast paced, high-energy environment that requires constant attention and decision making when major incidents occur collaborating with global teams
- Identify opportunities for process improvement in Major incidents and proactive problem management.
- Manage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed.
- Make decisions collaborating with the TMIM team and resolve issues related to technology operations and application deliverables.
- Being part of an on call for escalation, for engagement on P1/P2/P3 major incidents impacting business
- Collaborate with global team and consult with peers, colleagues and managers.
- Actively monitor several critical technology monitoring screens at the Command Center locations
- Proactively handle any incoming issues reported and drive seamlessly within agreed SLA's.
- Demonstrated experience in facilitating virtual, enterprise-level meetings for production events.
- Proficient level experience with incident management, problem management, and change management.
- Demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
- General knowledge of application and infrastructure domains, including Web, Application,



Database, and Server technologies. Mentor and guide talent development.
- Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams.
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems and Operations functional area.
- Make decisions on technical changes and enhancements.
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Required Qualifications
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications
- 7 + yearsexperience of technology experience
- 7+ yearsexperience of technology delivery and relationship management experience with small and large business units in a large corporate environment
- 5+ yearsexperience of complex issue resolution experience
- Experience in Systems Engineering and operations.
- Result oriented with excellent skills and conscious of responsibility.
- Ability to retain solution focus under pressure.
- Multi-tasking capability handling all the tasks in the scope of work.
- Time Management Workload Prioritization and escalate issues as appropriate.
- Practical Decision Making
- Advanced Problem Resolution
- Good Interpersonal Communication skills (Verbal, email, MS Teams and skype)
- General understanding of bridge etiquette WebEx
- Customer Centric Focus
- Sense of urgency to handle the issue reported and drive it until closure.
- Ability to influence across all organizational levels, particularly senior management Knowledge/Skills/Ability Excellent verbal, written, and interpersonal communication skills.
- Experience in facilitating meetings / MIM Bridge leading to resolution.
- Knowledge and understanding of technology production support in a highly critical environment.
- Knowledge and understanding of technology infrastructure data center, network, storage, and compute domains.
- Knowledge/Skills/Ability to exercise independent judgment and creative problem-solving techniques, daily/weekly/monthly reporting and shift schedules.
- Knowledge/Skills/Ability to execute in a fast paced, high demand, environment while balancing multiple priorities collaborating with the leadership and TMIM team.
- Knowledge/Skills/Ability Robust analytical skills with high attention to detail and accuracy

📌 Senior Lead Systems Operations Engineer (Telangana)
🏢 Wells Fargo
📍 Telangana