- Handle customer calls, emails & WhatsApp queries
- Resolve order, payment & delivery issues
- Coordinate with vendors & logistics partners
- Process returns, refunds & replacements
- Update CRM & order records
- Deliver excellent customer experience
Preferred candidate profile
- Graduate in any discipline
- 13 years in customer support
- Excellent Hindi & English communication
- Proficient in Excel & Google Sheets
- E-commerce experience preferred
- Robust problem-solving skills
Perks and benefits
- Market-competitive salary
- Fast-growing startup environment
- Learning & career growth opportunities
- Performance-based incentives
- Supportive and collaborative team
- Fixed office timings
📌 Customer Support Executive (Uttar Pradesh)
🏢 deshroot global
📍 Uttar Pradesh
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