- Proficiency in installing troubleshooting AMI products, servers-Linux, Windows.
- Understand field operation use cases and ability to feed new use cases into the system through documents.
- Ability to keep track of changes/deviations done during deployments and ensure to in-built the same for future deployments
- Good communication skills to articulate field problem scenarios and act as a bridge for customer and R&D; team
- Valuable analytical skills to provide detailed data for R&D; teams to troubleshoot beyond L2.
- Continuous learning attitude to grasp multiple products, technologies and changes.
- Ability to understand logs, events and error details from AMI products and servers
- Understand deployment documents/specs, user manuals and ability to enhance troubleshooting documents (FAQs) for live field scenarios
- Showcasing AMI product demos, MIS Report generation for customer
📌 Support Engineer 2 (Rajasthan)
🏢 Genus Power Infrastructures
📍 Rajasthan
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