Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality.
What This Role Broadly Cover
Solving Client Needs
• Expediting orders, custom design requests, and repairs
• Facilitating discounts and previews of custom designs before an order is placed
• Connecting clients with in-house stylists for personalized suggestions
• Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end
Building Memorable Experiences
• Designing and delivering moments that feel personal and distinct — not a standard service interaction
• Managing invitations, referrals,
and milestone gestures for the client portfolio
Core Traits
• Warm, articulate communicator with a 5-star hospitality service standard
• Composed and solution-oriented under pressure — resolves issues calmly and decisively
• Solid ownership mindset — chases outcomes internally until resolved
• Creative instinct for curating experiences clients will remember
• Discreet and detail-oriented with client information
Working Rhythm
• Standard business hours, with extended availability for urgent client needs (not round-the-clock)