Company Description Koenig Solutions Pvt. Ltd. is a global education provider with over three decades of experience, focused on making high-quality, flexible training accessible to learners worldwide. Partnering with leading technology companies such as Microsoft, AWS, and Oracle, Koenig delivers up-to-date courses across more than 5000 topics, supported by a team of over 300 experienced trainers. The organization is driven by a strong customer-centric ethos and leverages AI and innovative concepts like the Fluid Classroom to personalize and optimize learning experiences. With multiple learning formats, including live online, classroom, fly-me-a-trainer, and self-paced options, Koenig serves learners in over 12 countries. Recognized as Microsoft’s Learning Partner of the Year and featured in the Limca Book of Records, Koenig is committed to helping individuals achieve their professional and personal growth goals.
Role Description The Customer Success Manager role at Koenig Solutions Pvt. Ltd. is a full-time remote position focused on ensuring that learners and corporate clients derive maximum value from Koenig’s training solutions. On a day-to-day basis, this role involves onboarding current customers, understanding their training goals, and aligning Koenig’s offerings to meet their needs. The Customer Success Manager will monitor customer engagement and satisfaction, proactively address issues,



and coordinate with internal teams to resolve queries and improve service quality. The role includes maintaining regular communication with customers, tracking key success metrics, and identifying opportunities for renewal, upsell, and long-term partnerships. The successful candidate will act as a trusted advisor, advocating for customers while supporting the company’s mission to deliver impactful learning experiences.
Qualifications

- Strong customer-facing skills, including Customer Satisfaction and Customer Service capabilities to effectively support and engage learners and clients.
- Ability to drive Customer Retention through proactive account management, follow-ups, and solution-focused support.
- Proven Relationship Building skills to establish trust, manage expectations, and foster long-term partnerships.
- Solid Analytical Skills to interpret customer data, track success metrics, and recommend improvements or new solutions.
- Excellent written and verbal communication skills in English, with the ability to present information clearly to diverse stakeholders.
- Experience in customer success, account management, or client services, preferably in education, training, or technology sectors.
- Comfort working in a remote, digital environment with proficiency in CRM tools, collaboration platforms, and basic data reporting.
- Bachelor’s degree in Business, Communications, Education, or a related field (or equivalent professional experience).

📌 Customer Success Manager (India)
🏢 Koenig Solutions
📍 India