Job Description for Voice Process Executive
Job Profile: Voice Process Executive
Position: Customer Support Voice Process
Location: Bengaluru, KA
Job Mode: Work from Office
Notice Period: Immediate Joiners Preferred
Job Description
We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.
Job Responsibilities
Handle customer calls (inbound and/or outbound) efficiently and professionally.
Understand customer queries, provide accurate information, and resolve issues.
Work in rotational shifts with weekly offs as per process requirements.
Eligibility Criteria
Experience: Open to both freshers and experienced candidates.
Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
Work Schedule:
5 days a week in International Process
6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.
Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).