Description

Role description

Owns and manages project-specific delivery; responsible for day-to-day resource management and project SoW execution ensuring delivery & cost excellence

Key responsibilities

Drive delivery execution and delivery excellence in adherence to SLAs

• Primary owner for delivery execution & management: deliver to project SLAs & contractual requirements, project reviews, resource planning, budget and SLA management

• Track employee motivation and CSAT scores; maintain healthy work setting on projects to keep employee attrition in check

• Provide technical oversight for project & day-to-day problem resolution; Carry out day-to-day resource management- assignment of tasks, staffing, release and training

• Ensuring operational delivery excellence; drive process maturity through adoption of best practices shared by assurance team

• Ensure operational metrics for project are aligned to planned margins: execute project in-line with planned utilization, shoring and pyramid ratios





• Proactively share inputs with ADMs & Horizontal heads on project-specific issues on resource requirements, underperformance or scope

• Conduct periodic reviews and performance evaluation of project resources and drive improvement through regular feedback; ensure timely validation and approval of timesheets

Lead governance activities for own project & support ADMs in account-level governance

• Track and monitor project specific KPIs and report the same in prescribed format; share inputs with ADMs to support account-level tracking

• Forecast resource cost on existing projects and share inputs with ADMs

• Support ADMs in identification of margin improvement initiatives; driving implementation

• Coordinate with Solutioning team for technical onboarding / understanding on solution deployed in the project

• Onboard resources, assign roles & responsibilities and assess trainings needs; create project-specific delivery plan in line with overall project plan

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📌 Project Manager (Bengaluru)
🏢 Black Box
📍 Bengaluru