Front Line Manager - Customer Care - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a rapid-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:
Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service.

Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency.

Develop and implement strategies to enhance productivity and service standards across the team.

Train and mentor call center staff to strengthen service delivery and customer engagement capabilities.

Conduct regular quality assurance assessments to maintain compliance with service expectations.

Collaborate with cross-functional teams to ensure smooth communication and operational alignment.

Prepare and present performance reports a

📌 Front Line Manager (Noida)
🏢 Genpact India
📍 Noida