At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
As a Process Excellence Senior Specialist within the Innovation & Transformation Office (ITO), you will serve as a Strategic Innovation Partner—moving beyond traditional Process Excellence methodologies to rethink, reinvent, and redesign service models at scale.
In this role, you are the architect of your vertical’s improvement agenda. You will bridge the gap between global strategic goals and ground-level execution by blending the analytical discipline of Lean Six Sigma with the cutting-edge potential of AI-driven insights to unlock untapped value and develop a lasting competitive advantage for GOC. Partnering closely with key stakeholders, you will lead high-impact charters focused on optimization, productivity, customer experience elevation and business impact ,
ultimately turning operational challenges into a lasting competitive advantage
Position Responsibilities
- Strategic Transformation: Serve as a Transformation Lead for your aligned workflow, to design and deliver a long-term "future-state" or “NorthStar” operating model. You will drive systemic change through three pillars: Operational Agility, Digital Transformation, and Industry Excellence.
- Service Excellence & User Experience: Spearhead the customer experience agenda by developing best-in-class service models. You will identify key leverage points in the user journey to elevate customer satisfaction and ensure global consistency in service delivery.
- Data-Driven Analysis: You will use quantitative data mining and Lean Six Sigma methodologies to re-baseline metrics, reduce process variation, and ensure alignment with global business impact goals and Identifying / implementing data modeling to shift from reactive to proactive operations.
- Resilie
📌 Process Excellence Senior Specialist (Ingur)
🏢 Google Operations Center
📍 Ingur
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