A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role
This position will be part of the LS Digital organization and based out in India. This position will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.

What You Will Do
- Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”)



through interviews and workshops.
- Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning several technology platforms, such as Salesforce, SAP etc.
- Engage and influence various business stakeholders, to identify business perks including return on investments.
- Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects.
- Assess existing processes and recommend process improvement, automation, digitalization opportunities.
- Lead post implementation project performance review to ensure it meets expected benefits.
- Assist feasibility assessments for various IT solution selection.

What You Need
- Bachelor’s degree in computer science, Business Administration, or equivalent work experience
- 5-8 years experience in B

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