Experience:
- At least 10 years of experience working as a Salesforce Business Analyst.
- Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features. Exp in experience cloud , Public Sector Cloud will be a big plus
- Salesforce Configuration experience is mandatory
- Should be comfortable with working with offshore team.
- Applicant is actively working with SFDC in current position or has done so in a recent position.
- Minimum certification as Salesforce Administrator, Service Cloud, Sales Cloud, Additional certifications are a plus.
- Intermediate knowledge of Salesforce concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

Responsibilities:




- Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
- Ability to drive the requirement sessions during the workshop with the customer.
- Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
- Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
- Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.
- Communicate effectively with business users on the status of enhancements and open production support tickets.
- Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
- Assist with development and maintenance of field reports/dashboards using either S

📌 Lead Business Analyst (Noida)
🏢 Topcoder
📍 Noida