Job Description:

Key responsibilities include:
- Team Leader-Tele Calling is responsible for ensuring that Tele-calling(Tele-sales) Staff have the knowledge and skills to answer donor's questions, requests for support or problems quickly and effectively. The Team Leader-Tele Calling has additional responsibility for meeting sales and profitability targets.
- Identifying and monitoring training needs in the organization and designing, researching, planning, and implementing training programs, policies, and procedures to fulfil those needs.
- Leading, training, and coaching a team of inside telesales associates towards achieving monthly targets.
- Listening to agents calls and providing feedback.
- Driving business growth in ethical and conventional ways, setting and tracking targets for your team, and inspiring them to achieve targets.
- Utilizing effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning techniques, using a variety of training delivery modalities in a training environment.




- Taking a data and target-driven approach to ensure top performance of the team.
- Conducting daily meetings with the team to understand concerns and identify problems and drive solutions.
- Preparing, researching, and presenting training materials through research learning, hands-on demonstrations, and supporting activities.
- Participating and contributing to a continuous learning culture by conducting training and learning sessions internally.
- Maintaining engagement on change management, product and services releases, policies, processes, and procedures for training programs.
- Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports.
- Handle the CRM and prepare and submit performance reports to management.

Requirements:
- To be successful in this role, you should have the following skills and qualifications:
- Excellent English communication skills.
- Team handl

📌 Team Leader-TeleSales- Andheri (Mumbai)
🏢 DC Consultants
📍 Mumbai