Job Description:

Relationship Manager (RM) focuses on acquiring new customers (individuals/builders), managing the entire loan cycle, maintaining high customer satisfaction, ensuring compliance, and cross-selling other products, all while meeting sales targets and nurturing builder/DSA networks for a solid, quality loan portfolio. Key duties involve lead generation (market/referrals), needs assessment, product explanation, documentation, process guidance, and post-sales support.

Key Responsibilities
- Sales & Acquisition:
- Source new home loan business from open markets, networking, and builder/developer relationships.
- Achieve individual and team sales targets for home loans (HL) and Loan Against Property (LAP).
- Develop relationships with builders, connectors, and DSAs (Direct Selling Agents).
- Customer Relationship Management:
- Meet clients, understand their needs,



and offer tailored home financing solutions.
- Guide customers through the entire loan process (documentation, processing, approval).
- Ensure high customer satisfaction (CSAT) through excellent service and timely communication.
- Handle complaints, resolve issues, and manage early delinquencies.
- Portfolio & Process Management:
- Maintain high-quality loan books and ensure compliance with KYC/guidelines.
- Ensure proper file completion and timely disbursement documentation.
- Analyze performance, manage team productivity, and provide market feedback.
- Product Expertise & Cross-Selling:
- Clearly explain product features (ROI, fees, T&Cs;).
- Identify cross-selling opportunities (e.g., insurance, other financial products).

📌 Relationship Manager for Mumbai
🏢 Talent Leads Consultants
📍 Mumbai