Job Description About the Role
n We are looking for a proactive and detail-oriented Associate – Clinic Operations in our Current business initiatives team. This role is responsible for maintaining operational excellence across clinics by managing inventory, infrastructure, administrative processes, vendor coordination, and facility upkeep.
n The ideal candidate is someone who enjoys solving problems, takes ownership, and ensures every clinic remains fully equipped and ready to deliver an exceptional patient experience.
n Key Responsibilities
n 1. Inventory & Supply Management
n n Own end-to-end inventory management across clinics.
n Ensure optimum stock levels of:
n Ayurvedic medicines
n Kapiva retail products
n Panchakarma consumables
n Medical and clinical supplies
n Housekeeping and operational supplies
n Coordinate replenishment with central warehouse/vendors.
n Conduct regular inventory audits and minimize stock-outs, expiries, and wastage.
n Track inventory movement and maintain accurate documentation.
n n 2. Clinic Infrastructure & Maintenance
n n Ensure all clinics remain operationally functional and well-maintained.
n Coordinate repairs and preventive maintenance for clinic infrastructure, including:
n Electrical fixtures
n Plumbing
n Air conditioning
n Furniture
n Medical equipment
n General civil work
n Liaise with vendors and technicians to resolve issues with minimum downtime.
n Conduct periodic infrastructure audits across clinics.
n n 3. Panchakarma & Equipment Management
n n Ensure Panchakarma rooms are fully equipped and operational.
n Manage procurement and upkeep of Panchakarma equipment and accessories.
n Coordinate servicing, repairs, and replacements whenever required.
n n 4. Branding & Clinic Readiness
n n Ensure all branding elements across clinics are updated and well-maintained.
n Manage installation and upkeep of:
n Signages
n Standees
n Posters
n Doctor boards
n In-clinic branding materials
n Coordinate with marketing and vendors for timely implementation of branding activities.
n n 5. Facility & Administration
n n Oversee housekeeping standards across all clinics.
n Monitor facility requirements and coordinate timely replenishment of non-clinical supplies.
n Maintain administrative records related to clinic operations.
n n 6. Employee Accommodation & Administrative Support
n n Coordinate accommodation arrangements for clinic staff wherever applicable.
n Liaise with landlords, vendors, and service providers for accommodation-related requirements.
n Support employee onboarding from an operational readiness perspective.
n n 7. Vendor Management
n n Identify and coordinate with vendors for maintenance, procurement, housekeeping, fabrication, branding, and other operational requirements.
n Negotiate timelines and ensure timely execution of work.
n Track vendor performance and ensure quality standards.
n n 8. Operational Excellence
n n Conduct routine clinic visits to identify operational gaps.
n Resolve day-to-day operational issues promptly.
n Develop and maintain operational checklists and SOP compliance.
n Continuously identify opportunities to improve clinic efficiency and patient experience.
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