1. Role Summary / Job Purpose
The Senior Field Coordinator coordinates the global field workforce across internal technicians, Customer Integrated Contractors (CICs), partners, and vendors. The role supports onboarding, workforce readiness, utilization monitoring, technician engagement, reporting, governance, partner coordination, and operational excellence across APAC, EMEA, and the Americas.

2. Key Responsibilities
Coordinate technician and CIC onboarding across regions.
Maintain workforce records, dashboards, and operational trackers.
Monitor technician utilization and workforce readiness.
Track certifications, training, and skill matrix compliance.
Coordinate Field Force Ambassador (FFA) engagement activities and surveys.
Support customer transition projects through resource planning and readiness tracking.
Coordinate partner workforce availability and coverage.
Track travel, labor, and operational cost reports.
Coordinate technician payment, overtime, and travel expense governance.
Prepare executive dashboards and KPI reports.

3. Required Skills
Technical Skills
Microsoft Excel
Power BI
Reporting
Dashboard Management
Workforce Analytics

Functional Skills
Field Services Operations
Workforce Coordination
Onboarding
Stakeholder Management
Process Compliance
Communication

4. Tools / Systems / Technical Knowledge




Microsoft Excel
Power BI
Microsoft Office
ServiceNow
Workforce Management Systems
Reporting Dashboards

5. Decision-Making Authority
Prioritize operational activities, maintain workforce data accuracy, coordinate onboarding, escalate risks, and recommend utilization or process improvements.

6. Problem-Solving Complexity
Moderate complexity involving cross-functional coordination, workforce planning, reporting accuracy, onboarding bottlenecks, and operational issue resolution.

7. Stakeholder Management / Influence
Global Field Services Leadership, Regional Delivery Managers, Operations, Talent Acquisition, HR, Finance, Procurement, Vendors, Partners, Customers, Field Technicians, and CICs. Non-direct client interaction with regular cross-functional collaboration.

8. Education & Certification Requirements
Mandatory
Bachelor's Degree in Business, Operations, Engineering, Information Technology, or a related field.
Preferred
ITIL Foundation Certification
OEM Certifications (Dell, Lenovo, HP)
Advanced Microsoft Excel or Power BI Certifications

9. Experience Requirements
4–6 years of experience in Field Services Operations, Workforce Coordination, Service Delivery, Global Operations, or Workforce Management in a multi-region setting.

📌 Senior Coordinator (Sahibzada Ajit Singh Nagar)
🏢 AVASO Technology Solutions
📍 Sahibzada Ajit Singh Nagar