Mindpool is hiring for Networking, and security Support position.

Associate System Support Engineer
Experience-1-3Years
Location-Pune

Required Skills and Experience:

- 1-3 years of Network experience.
- Understanding of VLANs, MAC address table, and Spanning tree, DNS, NAT, DHCP.
- Understanding of Desktop related issues, RDP, Operation systems.
- Basis troubleshooting skills on desktops and serves.
- Working knowledge of Internet, MPLS, IPSEC, and VPN.
- Knowledge of OSI Reference Model and TCP/IP.
- Knowledge of IP Addressing, Subnetting and Creation of scalable VLSM Networks.
- Knowledge of networking concepts such as NAT, ACLs, DHCP, DNS etc.
- Should be worked on any of the monitoring tools like Solarwinds, Spectrum, Cacti, NMS etc.
- Firewall knowledge will be an added advantage.
- Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.
- Understanding of Incidents and Service request.

Responsibilities:

- Monitor infrastructure remotely.




- Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
- Investigate first line support calls.
- Report and escalate issues to 3rd party vendors if necessary.
- Verify and troubleshoot a switch with VLANs and Interswitch communications.
- Verify and do L1 level troubleshooting for WAN, LAN and Wi-Fi related issues.
- Creation of daily, weekly and monthly reports based on network standards.
- 24*7 support and ready to work in rotational shifts.
- Need to work on Incident, Service request and change.
- On-Call after office hours support for priority cases.

Qualifications:

- Bachelor’s Degree in Engineering or an associated discipline with 2 to 3 years" experience. Additional experience may be considered in lieu of Degree.
- Solid consulting and communication skills. Ability to communicate well with internal and external customers.
- Cisco CCNA or CCNP training/Certification will preferable.

📌 Associate System Support Engineer (Pune)
🏢 Mindpool Technologies
📍 Pune