Customer Relationship Manager (Gandhidham)

Customer Relationship Manager (Gandhidham)

31 Jul
|
Financial services
|
Gandhidham

31 Jul

Financial services

Gandhidham

KRA1

Business Development

• (R) Develop a priority list of market opportunities to explore in their respective market
• (R) Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
• (R) Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

KRA2

Customer Management

• (R) Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA3

Industry Analysis

• (R,A) Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

KRA4

Order Planning & Scheduling

• (R)



Provide current customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch

KRA5

Payment Receivables

• (R) Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters
• (R) Ensure timely delivery of invoices & credit/debit notes
• (R) Monitor Daily customer wise sales and collection data and ensure timely collections
• (R) Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection

KRA6

Product Rate

• (R) Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP

📌 Customer Relationship Manager (Gandhidham)
🏢 Financial services
📍 Gandhidham

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