? Work From Home Opportunity | CRM Executive – Customer Communication & Support
Company: Diya Greencity Pvt. Ltd.
Location: Remote (WFH)
Type: Full-Time
Industry: Real Estate / Customer Relationship Management
Are you a people-first professional with strong communication skills and a knack for organized follow-ups? Diya Greencity Pvt. Ltd. is hiring CRM Executives (Work From Home) to manage and nurture our growing customer base. We’re looking for energetic, sincere, and tech-savvy team members who can ensure a seamless customer experience from the comfort of their homes.
? Key Responsibilities:
- Handle customer calls through Exotel IVR system.
- Communicate professionally via our WhatsApp Business Verified Device.
- Send updates, follow-ups, and official communication using Google Workspace email.
- Maintain and update customer records through Google Forms and Google Drive.
- Use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.
- Provide timely updates on customer queries, issues, and resolutions.
? Requirements:
- Prior experience in customer support, CRM, or telesales preferred.
- Positive spoken and written communication in Hindi and English.
- Proficiency in using Gmail, Google Forms, Google Sheets/Drive, and MS Office.
- Laptop/Desktop with a good internet connection and a quiet work environment.
- Self-motivated, organized, and dependable with daily work tracking habits.
? What We Offer:
- Adaptable remote work with defined targets and structured processes.
- Training & onboarding on Exotel, Google Workspace, and CRM SOPs.
- Performance-based incentives and opportunity for long-term growth.
- A friendly and supportive work culture from an industry leader in real estate.
? Apply Now:
If you’re ready to help customers feel heard, informed, and cared for — we’d love to hear from you!