Job Description:

Key skills - MS TEAM and CiscoWebex

Key Responsibilities:

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Administration and Configuration:
- Configure and manage Microsoft Teams settings, policies, and permissions.
- Set up and manage Teams channels, meetings, and user accounts.
- Integrate Teams with other Microsoft 365 applications and third-party tools.

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User Support and Training:
- Provide technical support and troubleshooting for Teams-related issues.
- Assist with onboarding and training users on Teams functionalities and best practices.
- Develop and maintain user documentation and training materials.

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Monitoring and Maintenance:
- Monitor the performance and availability of Microsoft Teams services.
- Apply software updates, patches, and upgrades as needed.
- Ensure data security and compliance with organizational policies and regulations.

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Collaboration and Integration:




- Work with other IT staff to integrate Teams with existing systems and workflows.
- Collaborate with stakeholders to identify and implement improvements to the Teams workplace.
- Manage and resolve integration issues between Teams and other applications.

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Reporting and Documentation:
- Generate and analyze reports on Teams usage, performance, and issues.
- Maintain accurate records of configuration changes, incidents, and resolutions.
- Prepare and present status reports and recommendations to management.

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Project Management:
- Participate in planning and executing Teams-related projects and initiatives.
- Coordinate with vendors and service providers for Teams-related services and support.

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